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Retail Manager - Accounts

Company Name:
W. S. Badcock Corp.Offices
JOB SUMMARY :
Responsible to assist retail stores with all aspects of the collections process and training of collections personnel. Contact customers with delinquent accounts, initiates appropriate action, and maintains records. maintain compliance with Federal laws and corporate policies.
ESSENTIAL FUNCTIONS :
1. Reviews delinquent accounts on a daily basis and contacts customers with past due accounts by phone, home visits or by mail to secure payment, or pick up of merchandise.
2. Notifies cosigners of delinquent accounts according to due dates.
3. Skip traces customers who have relocated without notice and/or have disposed of merchandise.
4. Collects the monthly payment established by the credit agreement and/or additional past due monies.
5. Makes routine customer satisfaction calls to promote goodwill and encourage additional purchases.
6. Prepares daily delinquent account status report for manager including payments, promises, repos and accounts to be litigated.
7. Initiates appropriate follow up action on mail returned as undeliverable.
8. Researches disputed delinquent account balances. Corrects any errors, including mis-applied payments, reversed late charge,direct deposit errors, and overpayments.
9. Initiates repossession orders as authorized.
10. Submits litigation requests to manager for approval.
11. Learns and complies with the company's loss prevention program by working in a safe manner; identifies, reports and resolves unsafe conditions that may result in property damage or personal injury.
12. Review compliance files.
ADDITIONAL RESPONSIBILITIES:
1. Responsibly operates and maintains vehicles consistent with company policies.
2. Performs such other duties and accepts such other responsibilities as are necessary and appropriate for the efficient operation of the department.
3. Clean, valid drivers license and the ability to travel and stay overnight when necessary.
4. Complies with company policies, procedures and standards to ensure the harmonious work environment the company strives to maintain.
KNOWLEDGE AND SKILLS :
1. High school diploma / GED
2. One to two years collections experience preferred.
3. Ability to work flexibility involving work hours, including weekends.
4. Clean, valid drivers license.
5. Ability to train and explain laws and policies to store staff as well as customers.
6. Computer data entry with the use of Electronic Tablets and other data processing systems.
7. Ability to use a calculator to perform fundamental math calculations.
8. Knowledge of the Fair Debt Collections Act(FDCPA) and state andfederal laws concerning collection activities.
9. Ability to communicate effectively with customers, and personnel; assimilate information and make decisions; work under pressure in a detailed, organized manner.
10. Ability to plan and organize daily work activities.
11. Ability to constructively negotiate and resolve conflict.
12. Ability to work independently in the absence of direct supervisor.
13. Ability to lift up to 50 lbs., or move 200 lbs. with a dolly or assistance of another person without sustaining personal injury or damaging the merchandise.

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